Privacy Policy

We are committed to safeguarding the privacy of our website users. This policy (together with our website terms of use and all other documents referred to on it) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is The House Crowd Limited of 91-95 Hale Road, Hale, WA15 9HW. We are committed to safeguarding the privacy of our website visitors.

(1)What information do we collect?

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our Site at (“Site”), by filling in any other forms provided to you by us or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Site, request an information pack, comply with our requests for additional information and when you report a problem with our Site. The information you give us may include your name, address, e-mail address and phone number, financial, personal description and photograph.

Information we collect about you. With regard to each of your visits to our Site we may automatically collect the following information:

(2)Using your personal information

We use personal information held about you in the following ways:

Information you give to us.

We will use this information:

Information we collect about you.

We will use this information:

(3)Disclosures of your personal information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your personal information with selected third parties including:

We may disclose your personal information to third parties:

Except as provided in this privacy policy, we will not provide your personal information to third parties.

(4)Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall- protected) servers. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

(5)Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our Site. You should check this page occasionally to ensure you are happy with any changes.

(6)Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).

You may instruct us not to process your personal information for marketing purposes by email at any time to [email protected].

(7)Third party websites

The Site contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(8)Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.


Our Site uses cookies to distinguish you from other users. By continuing to browse the Site, you are agreeing to our use of cookies.

The following cookies are used on our website:

Essential cookies: These are cookies that are required for our website to function correctly and enable you to carry out such actions as login to your account on the website. These cookies do not ever gather information about you that could be used for marketing purposes, or track your movements on the internet.

Analytical and Performance cookies: These allow us to collate information about how you use our website and your experience with it. Please note all data collected is annoymous and is used purely to improve our users experience on the website, and help us measure how effective our marketing and advertising is.

Functionality cookies: These are used to recognise you each time you use our website, so you do not keep having to input, say, your email address.

The cookies we use are:

1) 'Cake Cookie Auth': used for remembering email addresses.

2) 'Tawk To': a third party plugin for our Live Chat utility.

3) 'Cloudflare': a third party plugin for Cloudflare which protects our website.

We also have GA cookies.

We use Google Analytics to analyse the use of our Site. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our Site is used to create reports about the use of the Site. Google will store this information. Google’s privacy policy is available at:


Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.

Blocking all cookies will, however, have a negative impact upon the usability of the Site.

(10)Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA“). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

(11) Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

(12) Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected]