Investment monies are always held in segregated client accounts and are protected by the FSCS up to £85,000 until the loan is made or the relevant property is purchased after which you are protected by the security in the asset.
Rental income, interest and profits in respect of any of our listed investments are always kept in separate client accounts and never used for the purposes of The House Crowd business. Should The House Crowd go into liquidation, these monies would remain ring-fenced.
We provide transparency at all times. Investors can access information on their investments; including legal documents and annual accounts. Should The House Crowd, or associated directors have a financial interest in any transaction, or potential conflict of interest it will be declared.
We have processes in place to ensure that our investors' personal information is kept safe and secure. In the event that The House Crowd ceases to operate any information will only be accessible for proper purposes.
In the event that The House Crowd ceases to trade there are contingency plans in place (with Thistle Initiatives - another FCA regulated firm) so that the SPVs and loans can be managed, returns continue to be paid and the properties sold at the relevant time and proceeds returned to investors.
Our terms and conditions are clearly written and explain exactly how the investment process works, what our duties and responsibilities are, what due diligence has been undertaken, and any applicable fees.
We work with competent, professional people and implement proper processes to run our business effectively.
We ensure that our IT systems and business processes are secure, reliable and proportionate to the nature, scale and complexity of our business and are sufficiently robust to facilitate compliance with applicable law, regulations and this Code of Conduct. We have been awarded the government’s Cyber Security Certificate.
We adhere to the regulations and any applicable laws relating to our sales and marketing activity, ensuring that risks and potential returns are presented in a reasonable and balanced way.
If investors are not satisfied with any aspect of our service, we will deal with their complaints promptly and fairly.
Learn how each of our investment products operates.
How to Invest
Learn how to start investing in just a few easy steps.
Read real-life stories and testimonies from our House Crowd members.
Have any questions for us? We’ve collated the most common enquiries we get, and they’re all answered here.
Read what some of our investors think of investing and earning with The House Crowd.
We’re proud to be rated excellent on Trustpilot. Read our reviews from investors.
Like any investment, ours are subject to an element of risk.
Learn more about this and what it means for you.
Useful information for further reading all in one place.
Learn more about what we do along with useful tips with our video library
Alternative Investment Podcast
Join CEO of The House Crowd Frazer Fearnhead and investing expert Paul Stallard as they explore a
range of thought-provoking issues surrounding alternative investment.
Designed to educate and entertain, our brand new 'Alternative Investment'
podcast brings a variety of upbeat, bite-sized tidbits.
Regular updates, information and opinion from Frazer and the team.
Our mission is to enable our clients to build a financially better future for themselves
through the provision of market-leading crowdfunded property investments that deliver
predictable and consistent returns.
Meet the Team
Meet the people behind the scenes making it all happen.
Frazer Fearnhead - Founder and CEO
Meet the founder and CEO of The House Crowd, Frazer Fearnhead.
In The Press
Keep up to date with our latest press coverage. Frazer’s not short of a few opinions!
Code of Conduct
Learn about what we stand for and the values that we work hard to uphold.
Have a question? Get in touch and we’ll get back to you as soon as we can.